Frequently Asked Questions
Everything you need to know about your Layers experience
What is the standard shipping timeframe for electronic devices?
We offer express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-12 business days depending on your location.
Does my device come with a manufacturer warranty?
Yes, all electronics purchased through Layers include a comprehensive 12-month limited warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund or exchange.
Are the devices sold on Layers unlocked and compatible with all carriers?
Absolutely. All mobile devices and tablets sold on our platform are factory unlocked, allowing you to use them with any compatible network provider globally.
Do you offer technical support if I have trouble setting up my device?
We provide 24/7 technical support via live chat and email. Our experts can guide you through the initial setup, firmware updates, and troubleshooting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options like Klarna and Affirm to help you spread the cost of your premium electronics.